Refunds, Returns & Exchanges

Our aim is total customer satisfaction. If you are not completely satisfied with your purchase, we will exchange or refund any current uniform. Please return it to us immediately. We will refund or exchange any current uniform item subject to its return being unworn, unused and unwashed in its original condition and packaging upon presentation of original invoice.  Returns or exchanges may be returned in person or by post.  As Dobsons is not liable for the loss of an item returned we recommend that you return by registered mail.  For items that have been worn and the issue is minor, Dobsons will provide a free repair within 48-72 hours of receipt of the goods into our manufacturing facility.

Change of Mind Policy

At Dobsons, we are happy to offer you a refund or exchange for change of mind on most full price and reduced merchandise. Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
  • Any discounts received at the time of purchase will be carried over

Exceptions to our change of mind policy

Our change of mind policy does not apply to the following merchandise:

  • Hats, caps, swimwear, hair pieces, hosiery and underwear
    Due to hygiene reasons, swimwear, hats, caps, hair pieces, hosiery and underwear are unable to be returned for change of mind.
  • Personalisation
    Personalised items (Named or Altered) cannot be returned for a refund or exchange for change of mind.

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.